Refund Policy
At The Handy Pro LLC, we are committed to providing top-tier handyman services across the US. This policy outlines the scope of our refund and cancellation terms for residential repairs, fencing, and maintenance projects. We aim for complete transparency to ensure a reliable and trustworthy experience for all our clients.
Cancellation
How to Cancel
To cancel or reschedule your handyman service, please provide at least 24 hours' notice. You can cancel your appointment through our online portal or by calling our support line during business hours. Timely cancellation allows us to serve other residential clients and adjust our professional technician schedules accordingly.
Cancellation Fees
Cancellations made less than 24 hours before the scheduled service time may be subject to a flat fee equivalent to one hour of labor. If our professional team arrives at the property and is unable to access the workspace, a site visitation fee will be charged to cover travel costs and time. Emergency repairs may have different cancellation constraints based on materials already procured.
Labor and Service Fees
Refunds for labor costs are generally not issued once work has commenced or been completed. However, if a service fails to meet our professional standards, we will provide corrective labor at no additional charge. Eligibility for a partial labor refund is reviewed on a case-by-case basis for incomplete projects.
Materials and Supplies
Refunds for materials are subject to the return policies of our third-party suppliers. Special order materials, custom-cut lumber, or mixed paints are typically non-refundable once purchased. Handled materials that remain in original packaging may be eligible for a refund, minus any applicable restocking fees.
Workmanship Guarantee
All workmanship is covered by a 30-day quality guarantee. If you identify a defect in the service provided, please submit a claim with photo documentation within 30 days of the service date. We will evaluate the claim and either schedule a repair or issue a credit for professional remediation if required.
Refund FAQs
Can I change my appointment date?
Yes. You can reschedule or cancel your handyman service free of charge up to 24 hours before your scheduled appointment time through our portal or support line.
What is the cancellation fee?
Cancellations made less than 24 hours in advance may incur a fee equal to one hour of labor to support our technicians' scheduled time and transit planning.
Are service materials refundable?
Material refunds are subject to supplier return policies. Custom-cut lumber, matched paints, and special order supplies are non-refundable once purchased for a project.
How does the service guarantee work?
We provide a 30-day workmanship guarantee. If a repair or installation shows a defect within 30 days, we will return to resolve it at no extra cost to you.
When will I receive my refund?
Approved partial refunds or credits for incomplete projects are processed within 5 to 7 business days and returned to your original payment method.
Questions?
If you have any questions regarding our refund policy or wish to initiate a cancellation, please reach out to our support team.